Question 1

Why do I need a subscription?

Accepted Answer

GeoLifeSpirit Smart Trackers have built-in SIM cards that use mobile networks to send you location updates, just like your phone. All the costs required to do this are covered by your subscription. This allows you to enjoy unlimited range and coverage.

Question 2

When does my subscription start?

Accepted Answer

You can choose a plan right after ordering your tracker. This way, you'll be ready to use it when the device arrives. You can also select a plan during activation after receiving your device.

Question 3

Can I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time. If you change your mind within 30 days of purchase, you'll receive a full refund. If you cancel after 30 days, your subscription remains active until the end of the current billing period but won't auto-renew. Our 30-day money-back guarantee applies to all plans.

Question 4

What is GeoLifeSpirit Care?

Accepted Answer

Simply put, it provides protection if your tracker is lost, stolen, or damaged. GeoLifeSpirit Care costs less than a new device, making it a smarter way to ensure peace of mind. You can replace your device at 50% off with no time limit.

Question 5

Do I need a separate plan for each tracker?

Accepted Answer

Yes. Each plan is linked to a single tracker. If you have multiple pets, you'll need a separate device and subscription plan for each one.

Question 6

What payment plans can I choose?

Accepted Answer

You can choose from different subscription plans. The billing cycle depends on the plan you select: Monthly plans are billed every month, Annual plans are billed once a year at the start of the subscription period, 2-year plans are billed once every 24 months at the start of the subscription period.

Question 7

What's the difference between Basic and Premium?

Accepted Answer

Basic plan includes live GPS tracking, heart and respiratory rate monitoring, activity and sleep monitoring, and anti-theft protection. Premium plan adds family sharing, worldwide coverage, 365-day location history, and GPS data export features on top of all Basic features.

Question 8

Can I use the device without a subscription?

Accepted Answer

No, an active subscription is required for the tracker to function. The device connects to mobile networks via SIM card to transmit location data to your phone. This connection requires a subscription. However, with our 30-day money-back guarantee, you can try it risk-free.

	Basic	Premium
Live GPS Tracking
Heart & Respiratory Rate Monitoring
Activity & Sleep Monitoring
Family Sharing	–
Worldwide Coverage	–
365-Day Location History	–
GPS Data Export	–
Anti-Theft Protection

	Basic	Premium
Live GPS Tracking
Heart & Respiratory Rate Monitoring
Activity & Sleep Monitoring
Family Sharing	–
Worldwide Coverage	–
365-Day Location History	–
GPS Data Export	–
Anti-Theft Protection

Which Plan Is Right for You?

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Basic vs Premium

GeoLifeSpirit Care

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What You Get With Your Subscription

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