GeoLifeSpirit
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Warranty
Protected, with peace of mind
Every GeoLifeSpirit SmartCollar is backed by a 2-year warranty. Extend it with GeoLifeSpirit Care — no time limit.
No receipt needed — linked to your device
Coverage tiers
Standard warranty + Care
Free
Standard Warranty
2 years
Manufacturing and hardware faults
Free repair or replacement
Linked to your device — no receipt
Valid on all SmartCollar models
RecommendedAdd Care
₺1.999
GeoLifeSpirit Care
No time limit
Everything in the standard warranty
Accidental damage protection
50% off replacement
Priority support and fast replacement
Coverage
What’s covered, what’s not
Hardware failure
Manufacturing or component faults are covered by the standard warranty.
Battery issues
Batteries that degrade faster than expected under normal use are replaced.
Waterproofing defect
Manufacturing leaks despite the IP67 rating are covered.
Pet-caused damage
Bite/chew damage is covered only with GeoLifeSpirit Care.
Loss or theft
Lost or stolen devices are out of standard warranty; Care offers a replacement discount.
Unauthorized tampering
Opening, modifying or unauthorized repair voids the warranty.
Loss, theft and pet-caused damage are covered by GeoLifeSpirit Care.
Making a claim
Claim in 4 simple steps
01
Contact us
Message our support team with your device serial number to start the claim.
02
We review it
A few quick checks or a short description help us confirm the fault.
03
Send the device
If needed, ship it to us with a free shipping label (TR).
04
Repair / replace
Your device is repaired or replaced and sent back to you.